FAQ

Got questions?
We've got answers.

Here are the ones we hear most.

General

We’re an Australian-owned and operated team of energy experts, with more than 15 years making cleaner energy affordable.

Across Victoria, and we’re growing into New South Wales with a team based in Regents Park. Pop your postcode into our form and we’ll confirm we cover your area.

Solar panels, solar batteries, heat pump hot water, reverse-cycle heating and cooling, and EV chargers. You’ll find the details and FAQs for each on its own page.

Yes. Many homes combine upgrades, like solar with a battery, or solar with heat pump hot water. We look at your whole home and recommend what makes sense together, so you deal with one team for everything.

Book a free energy assessment. One of our energy experts will chat with you about your home and your bills, check what rebates you’re eligible for and give you a clear recommendation. No sales pressure.

Yes. The assessment is free and there’s no obligation to go ahead.

Installation

Our own team of fully accredited A-grade electricians and Master plumbers.

Once all the paperwork is done, we can have you up and running in two weeks.

It depends on what you’re installing and your home. We’ll confirm your install date and how long we’ll be on site once your assessment and quote are done.

An energy expert calls you to chat about your home and your bills. We check what you’re eligible for, book your free assessment and give you a fixed quote. Once you’re happy, we handle the paperwork and book your install.

Finance & repayments

It depends on your home, your energy use and the system you choose. We’ll give you a fixed quote after your free assessment, with any rebates already taken off.

Think you can’t afford it? Think again. Our simple “bill matching” green financing program lets you install renewable energy systems in your home for no more than the cost of your old energy bills.

Yes. With our repayment plan you can get started with $0 upfront, subject to eligibility and approval. Terms and fees apply.

Aftercare & warranties

It depends on what you install. Solar panels come with a 25-year product warranty and a 30-year performance warranty, and inverters and batteries with 10 years. Heat pumps come with 10 years on the tank and 7 years on the compressor. On top of that, our workmanship is covered for 10 years, including parts, labour and any damage to your property. You’ll find the details on each product page.

Get in touch and we’ll sort it. There are no call-out fees, and we respond within 24 hours.

Yes. We don’t install and disappear. Solar and battery systems are monitored live, so we’re told straight away if there’s a fault, and we can often fix it remotely or organise a visit. We run a health check at 12 months and service your system for free at 2 years.

Most quality heat pump hot water systems last around 10 to 15 years or more, and solar panels are built to perform for decades, which is why they carry a 30-year performance warranty. Regular servicing and good airflow around outdoor units help them last.

Rebates

It depends on where you live and what you install. In Victoria, Solar Victoria offers rebates on solar panels and hot water, and the Victorian Energy Upgrades (VEU) program gives discounts on heat pump hot water and reverse-cycle heating and cooling. Nationally, solar systems and some heat pumps earn small-scale technology certificates (STCs), and the Cheaper Home Batteries Program gives a discount on eligible batteries. In NSW, the Energy Savings Scheme (ESS) offers incentives too.

Yes. We’re fully accredited with the Victorian Energy Upgrades scheme (VEU) and NSW’s Energy Savings Scheme (ESS).

We do. We work out your discount, take it off your quote upfront and lodge the paperwork for you. You just sign where we tell you.

It depends on where you live, your home and what you install. We check before you commit.

Often, yes. Rebates from different programs can usually be combined on the same upgrade, as long as you meet each program’s rules. For example, a hot water heat pump in Victoria can qualify for a federal discount, a Victorian Energy Upgrades discount and a Solar Homes rebate together. What you can combine depends on the product, your state and your eligibility, so we’ll check it for you and show every discount on your quote.

Still have a question?

Ask us anything.

Can’t find your answer above? Send us a message and one of our energy experts will get back to you within 24 hours.

Prefer to talk? Call (03) 9070 0707 (VIC) or (02) 7248 6745 (NSW).
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